Return & Refund Policy

Last updated: October 18, 2026

At ClosetbyLauren, we want you to feel confident and happy with your purchase. If something isn't quite right, we're here to help. Please read our return and refund policy below before requesting a return.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

Unworn, unused, and unwashed.
In their original condition, with all original tags attached.
Returned in their original packaging where reasonably possible.
Accompanied by proof of purchase or your order confirmation.

Items that do not meet these conditions may not be eligible for a return, subject to applicable consumer protection laws.

2. Items That Cannot Be Returned

For hygiene and practical reasons, certain items may not be eligible for return, including:

Gift cards.
Items marked as final sale.
Personal care or hygiene products, where applicable.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

3. How to Request a Return

To start a return, please email us at ClosetbyLauren93@gmail.com with the following information:

Your full name.
Your order number.
The item you wish to return.
The reason for the return.

Our team will review your request and provide instructions on how to proceed. Please contact us before sending any items back.

4. Return Shipping

Unless an item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee that a returned package will reach us without tracking.

Original shipping charges are generally non-refundable unless otherwise required by law or agreed to by ClosetbyLauren.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at ClosetbyLauren93@gmail.com as soon as possible.

Please include your order number, a brief description of the issue, and clear photographs if applicable.

We will review the situation and work with you on an appropriate solution, which may include a replacement, refund, or another remedy as required by applicable law.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

If your refund is delayed, please check with your payment provider first. If you still need assistance, contact us by email.

7. Exchanges

If you would like a different size, color, or item, please email us at ClosetbyLauren93@gmail.com.

Exchanges are subject to product availability. If an exchange is unavailable, we can discuss the return options available to you under this policy and applicable law.

8. Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible after placing it.

We cannot guarantee changes or cancellations once an order has been processed or shipped. Your rights under applicable law remain unaffected.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but it has not appeared in your account, please allow additional time for your bank or payment provider to complete the transaction.

If the refund still has not arrived, contact us at ClosetbyLauren93@gmail.com and include your order number.

10. Consumer Rights

This policy does not exclude, restrict, or replace any consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase.

11. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Store Name: ClosetbyLauren
Email: ClosetbyLauren93@gmail.com

Thank you for shopping with ClosetbyLauren. We appreciate your support and want you to have a positive shopping experience.